Q: Who are you?
A: Our names are Gritt, Rosa & Angela.
Q: Where are you from?
A: We live in Berlin, Germany.
Q: When did you start designing and sewing doll clothing?
A: We started sewing doll clothing in 2007.
Q: Do you ship outside Europe?
A: Yes. We ship internationally.
Q: How long will it take until the package is ready to ship?
A: It takes us 3 - 5 days to get your order ready.
Q: Do you send the packages with EMS?
A: EMS is optional. Please add the EMS-product to your cart if you want us to
send your package insured and registered.
Q: How long will it take until the package arrives?
A: This depends on where you live. Normally it takes 1 – 2 weeks.
Q: Which different sizes of dolls exist?
A: Ball Jointed Dolls: tiny, YoSD, MSD, SD10, SD13 /SDGr, SD16, SD17
Groove Dolls: Yeolume, Byul, Isul, Dal, Taeyang, Pullip
Blythe: Petit Blythe, Middie Blythe, Blythe
Q: Do you sell clothes for all of these sizes?
A: No. Only for Blythe, Pullip, Taeyang and Isul.
Q: How can I pay?
A: By using Paypal. German customers can also pay by invoice.
Q: Can the doll clothing be washed?
A: No.
Q: Do you have selling periods?
A: No.
Q: Do you take commissions?
A: No.
Q: Why can't I register myself?
A: We don't have a register-place.
Q: How can I find out the status of my order?
A: You can ask us anytime where your order is right now.
Just send us an e-mail.
Q: How long does it take for you to answer my emails?
A: We try to answer your mails within 1 day.
Q: How can I change the language of this shop?
A: This shop is only in English available.
Q: Where can I find the prices in my currency?
A: Our prices are only in $ available. You can use a converter to find out
how much a product costs in your currency.
Q: Don't I have a deficit if the prices are in $?
A: Don't worry! Your Paypal will always convert the $-prices in the
current exchange rate of your country.
Q: Where can I find your terms and conditions?
A: You can find them at the bottom of this page or just klick >>here<<.
Q: Where can I find your return policy?
A: You can find them at the bottom of this page or just klick >>here<<.
Q: Who did the design of this online shop?
A: This shop was designed by www.Bobsmade.com.
